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Delete your data

Three routes, depending on who you are.

You can have your data removed from Lahja at any time, and you do not need a reason. Pick the section that describes you.

1. You run a business that uses Lahja

Deleting your workspace removes everything in it: conversations, messages, contacts, tags, drafts, accent profiles, invitations, audit entries and AI usage records. It cannot be undone.

  1. Sign in at app.lahja.online/login as the workspace owner.
  2. Email info@lahja.online from the owner’s address with the subject Delete my workspace, including the workspace name.
  3. We confirm it is really you, delete the workspace, and email you when it is done — within 30 days, usually the same week.

If you connected an Instagram, Messenger or WhatsApp account, disconnect it first under Channels → Disconnect. That immediately stops new messages arriving and clears the stored access token.

2. You are an agent with a Lahja account

Ask your workspace owner to remove you, or write to us at info@lahja.online from your account address. We delete your user record and personal details. Replies you already sent stay in the business’s conversation history, because they are that business’s records — but they are no longer linked to your account.

3. You messaged a business that uses Lahja

If you contacted a shop or brand on Instagram, Messenger or WhatsApp and they answered using Lahja, we hold your message and name on that business’s behalf. They decide how long to keep it.

  1. The fastest route is to ask the business directly — they can delete the conversation themselves.
  2. Or write to info@lahja.online with the platform you used (Instagram, Messenger or WhatsApp), the account name you messaged, and the name or number you messaged from.
  3. We locate the record, pass the request to that business, and delete it within 30 days. We will confirm by email when it is done.

You do not need a Lahja account to make this request, and we will not ask you to create one.

What is removed

  • Your messages and the replies in that conversation
  • Your contact record — name, platform ID, country
  • Drafts and remembered phrasing derived from those messages
  • Tags, follow-up flags and assignment history on the conversation

Aggregate counts that identify nobody — such as “412 replies sent in July” — may remain, along with billing records we are legally required to keep.

Automated deletion callback

Lahja does not use Facebook Login for end users, so there is no automated deletion callback to trigger. Requests are handled by the routes above, and we answer every one within 30 days.

Related: Privacy policy · Contact us