Reply in your customer’s accent.
One inbox where your team reads, writes and replies in every customer’s language, accent and local way of speaking. Your agents write naturally — Lahja makes every reply sound local, and nothing is sent until an agent approves it.
What Lahja does
Built for teams serving several Arabic markets from one desk.
Every reply sounds local
An Egyptian agent answers a Saudi customer and it reads as though a Saudi wrote it — not translated, not stiff Modern Standard Arabic. Egyptian, Saudi, Gulf, Emirati, MSA and English are built in.
Nothing sends without approval
The AI proposes; the agent decides. Every reply is shown for review and can be edited freely before it goes. There is no code path that sends a message on its own.
One inbox for every channel
Instagram Direct, Messenger and WhatsApp Business land in the same queue, with assignment, tags, follow-up flags, priorities and search.
Brand rules you control
Per accent, you set the wording your brand uses and the wording it never uses. Those rules go into every single transformation.
It learns your phrasing
When an agent edits a reply before sending, that approved wording is remembered and fed back into future transformations for the same accent.
Costs you can see
Every AI call is metered per workspace with tokens, latency and USD cost. Choose the speed/price balance yourself, and export the numbers to Excel or PDF.
How it works
Four steps, and the agent is in charge of the last one.
A customer messages you
It arrives in the unified inbox with the language and accent detected, optionally translated into your agents’ own dialect.
Your agent writes naturally
In their own accent, at their own speed. No style guide to memorise, no second-guessing regional wording.
Lahja rewrites it
Into the customer’s accent, following your brand rules, preserving numbers, order codes and links exactly.
The agent approves
They see the rewritten reply, edit anything they want, and press send. The exact text on screen is what the customer receives.
Try it with your own words
A new workspace comes with sample conversations, accent profiles and demo channels, so you can watch a reply change accent in about a minute.
Create a workspace