@import url("https://fonts.googleapis.com/css2?family=IBM+Plex+Sans+Arabic:wght@400;500;600;700&display=swap");:root{--plum:#4c205f;--violet:#7557ff;--coral:#ff6b5f;--mint:#2fcfa4;--ink:#241629;--bg:#faf7fb;--surface:#ffffff;--muted:#756b78;--border:#e9e1eb;--amber:#f4a340;--red:#df4e58;--lavender-soft:#f2edf6;--violet-soft:#eeebff;--mint-soft:#e6f9f2;--plum-90:#5b2b70;--gradient:linear-gradient(135deg,#4c205f,#7557ff 55%,#ff6b5f);--radius:14px;--radius-sm:9px;--radius-md:14px;--radius-lg:20px;--shadow:0 10px 30px rgba(36,22,41,0.08);--shadow-soft:0 4px 14px rgba(36,22,41,0.06);--font:"IBM Plex Sans Arabic","Segoe UI",system-ui,-apple-system,"Noto Sans Arabic","Helvetica Neue",Arial,sans-serif}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--ink);font-family:var(--font);font-size:15px;line-height:1.55}a{color:var(--violet);text-decoration:none}::selection{background:rgba(117,87,255,.22)}h1,h2,h3{color:var(--plum);line-height:1.2;margin:0 0 .4em}.eyebrow{font-size:11px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--muted)}.chip{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:500;background:var(--lavender-soft);color:var(--ink);white-space:nowrap}.chip.violet{background:var(--violet-soft);color:var(--violet)}.chip.mint{background:var(--mint-soft);color:#0f8f6f}.chip.coral{background:#ffe8e5;color:#d9473c}.chip.amber{background:#fdeed7;color:#b06a12}.chip.plum{background:var(--plum);color:#fff}.dot{width:8px;height:8px;border-radius:50%;display:inline-block}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:var(--font);font-size:14px;font-weight:600;border-radius:999px;padding:10px 20px;border:1px solid transparent;cursor:pointer;transition:transform .12s ease,box-shadow .12s ease,background .12s ease}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--violet);color:#fff}.btn-primary:hover:not(:disabled){background:#6547f0;box-shadow:0 6px 18px rgba(117,87,255,.35)}.btn-plum{background:var(--plum);color:#fff}.btn-plum:hover:not(:disabled){background:var(--plum-90)}.btn-ghost{background:transparent;color:var(--plum);border-color:var(--border)}.btn-ghost:hover:not(:disabled){background:var(--lavender-soft)}.btn-mint{background:var(--mint);color:#063f30}.btn-mint:hover:not(:disabled){filter:brightness(1.04)}.btn-sm{padding:6px 14px;font-size:13px}input,select,textarea{font-family:var(--font);font-size:14px;color:var(--ink);background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:10px 12px;outline:none;transition:border-color .12s ease,box-shadow .12s ease}input:focus,select:focus,textarea:focus{border-color:var(--violet);box-shadow:0 0 0 3px rgba(117,87,255,.15)}textarea{resize:vertical;min-height:80px;line-height:1.6}label{font-size:12px;font-weight:600;color:var(--muted);display:block;margin-bottom:5px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-soft)}.error-box{background:#fdecec;border:1px solid #f5c2c5;color:#a02832;border-radius:10px}.error-box,.warning-box{padding:10px 14px;font-size:13px}.warning-box{background:#fdf3e3;border:1px solid #f3d9ae;color:#8a5410;border-radius:10px}.hero{min-height:100vh;background:var(--gradient);color:#fff;display:flex;flex-direction:column}.hero-nav{justify-content:space-between;padding:22px 32px}.hero-main,.hero-nav{display:flex;align-items:center}.hero-main{flex:1 1;flex-direction:column;justify-content:center;text-align:center;padding:40px 20px 80px}.hero-main h1{color:#fff;font-size:clamp(34px,5.4vw,58px);font-weight:700;max-width:820px;margin-bottom:8px}.hero-ar{font-size:clamp(22px,3vw,32px);font-weight:600;opacity:.92;margin-bottom:18px}.hero-sub{max-width:640px;font-size:16px;opacity:.85;margin-bottom:34px}.hero-cta{display:flex;gap:14px;flex-wrap:wrap;justify-content:center;margin-bottom:46px}.btn-white{background:#fff;color:var(--plum)}.btn-white:hover{transform:translateY(-1px);box-shadow:0 8px 22px rgba(0,0,0,.25)}.btn-outline-white{background:transparent;color:#fff;border-color:rgba(255,255,255,.55)}.btn-outline-white:hover{background:rgba(255,255,255,.12)}.hero-pills{display:flex;gap:12px;flex-wrap:wrap;justify-content:center}.hero-pill{background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.25);border-radius:999px;padding:8px 18px;font-size:13px;font-weight:500;display:inline-flex;align-items:center;gap:8px}.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:30px 16px}.auth-card{width:100%;max-width:420px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);padding:34px 32px;display:flex;flex-direction:column;gap:14px}.auth-card img.logo{height:120px;object-fit:contain;align-self:center}.demo-hint{background:var(--lavender-soft);border-radius:10px;padding:10px 14px;font-size:12.5px;color:var(--muted);text-align:center}.shell{display:grid;grid-template-columns:232px 1fr;height:100vh;overflow:hidden}.sidebar{background:var(--plum);color:#fff;display:flex;flex-direction:column;padding:22px 14px}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:0 10px 22px}.sidebar-logo img{height:34px}.sidebar-logo span{font-weight:700;font-size:17px;letter-spacing:.01em}.nav-item{display:flex;align-items:center;justify-content:space-between;gap:8px;color:rgba(255,255,255,.82);padding:9px 12px;border-radius:10px;font-size:14px;font-weight:500;margin-bottom:3px}.nav-item:hover{background:rgba(255,255,255,.08);color:#fff}.nav-item.active{background:var(--violet);color:#fff;font-weight:600}.nav-badge{background:var(--coral);color:#fff;font-size:11px;font-weight:700;border-radius:999px;min-width:20px;height:20px;display:inline-flex;align-items:center;justify-content:center;padding:0 6px}.sidebar-footer{margin-top:auto;padding:10px 12px 0;border-top:1px solid rgba(255,255,255,.14);font-size:12.5px;color:rgba(255,255,255,.65)}.main{overflow:hidden;display:flex;flex-direction:column}.page{overflow-y:auto;padding:30px clamp(20px,3vw,44px) 64px;width:100%}.page>*{max-width:1500px;margin-left:auto;margin-right:auto}.page>.modal-backdrop{max-width:none;margin:0}.page-head{margin-bottom:24px}.section-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:32px 0 12px}.section-head h2{font-size:17px;margin:0}.section-head p{font-size:12.5px;color:var(--muted);margin:2px 0 0}.page-head p{color:var(--muted);max-width:640px;margin-top:4px}.inbox{display:grid;grid-template-columns:340px minmax(0,1fr);height:100vh;overflow:hidden}.inbox.with-details{grid-template-columns:340px minmax(0,1fr) 296px}.spacer{flex:1 1}.icon-btn{width:30px;height:30px;border-radius:9px;border:1px solid var(--border);background:var(--surface);color:var(--muted);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background .12s ease,color .12s ease}.icon-btn:hover{color:var(--plum);background:var(--lavender-soft)}.icon-btn.toggled{background:var(--violet-soft);color:var(--violet);border-color:#cfc2f5}.kbd{display:inline-block;border:solid var(--border);border-width:1px 1px 2px;border-radius:6px;padding:1px 7px;font-size:11.5px;font-weight:600;color:var(--plum);white-space:nowrap}.convo-list,.kbd{background:var(--surface)}.convo-list{-webkit-border-end:1px solid var(--border);border-inline-end:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.convo-list-head{padding:18px 16px 12px;border-bottom:1px solid var(--border)}.rail-actions{display:flex;gap:6px;align-items:center}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--border);-webkit-margin-start:7px;margin-inline-start:7px;vertical-align:middle}.live-dot.on{background:var(--mint);animation:livePulse 2.4s infinite}@keyframes livePulse{0%{box-shadow:0 0 0 0 rgba(47,207,164,.45)}70%{box-shadow:0 0 0 5px rgba(47,207,164,0)}to{box-shadow:0 0 0 0 rgba(47,207,164,0)}}.queue-tabs{display:flex;gap:4px;margin-top:10px}.queue-tab{flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis;border:none;background:transparent;color:var(--muted);font-family:var(--font);font-size:12.5px;font-weight:600;padding:6px 4px;border-radius:8px;cursor:pointer;white-space:nowrap;transition:background .12s ease,color .12s ease}.queue-tab:hover{background:var(--lavender-soft);color:var(--plum)}.queue-tab.active{background:var(--plum);color:#fff}.filter-chip{border:1px solid var(--border);background:transparent;color:var(--muted);border-radius:999px;font-size:12.5px;font-weight:500;padding:4px 12px;cursor:pointer;font-family:var(--font)}.filter-chip.active{background:var(--plum);border-color:var(--plum);color:#fff}.convo-scroll{overflow-y:auto;flex:1 1}.list-empty{padding:36px 24px;text-align:center;color:var(--muted);display:flex;flex-direction:column;align-items:center;gap:8px}.list-empty-title{font-weight:700;color:var(--plum);font-size:14px}.list-empty-sub{font-size:12.5px}.avatar{position:relative;color:#fff;font-weight:700;display:inline-flex;flex-shrink:0;letter-spacing:.02em;-webkit-user-select:none;-moz-user-select:none;user-select:none}.avatar,.avatar-badge{border-radius:50%;align-items:center;justify-content:center}.avatar-badge{position:absolute;inset-inline-end:-3px;bottom:-3px;width:16px;height:16px;background:#fff;color:var(--plum);display:flex;box-shadow:0 0 0 1.5px var(--border)}.avatar-unread{box-shadow:0 0 0 2px var(--surface),0 0 0 4px var(--violet)}.convo-card{width:100%;text-align:start;background:transparent;border:none;border-bottom:1px solid var(--border);padding:11px 14px;cursor:pointer;font-family:var(--font);display:flex;gap:11px;align-items:flex-start;position:relative;transition:background .12s ease}.convo-card:hover{background:var(--bg)}.convo-card.unread{background:rgba(117,87,255,.045)}.convo-card.active{background:var(--lavender-soft)}.convo-card.active:before{content:"";position:absolute;inset-inline-start:0;top:0;bottom:0;width:3px;background:var(--plum)}.row-flash{animation:rowFlash 1.5s ease}@keyframes rowFlash{0%{background:var(--violet-soft)}to{background:transparent}}.convo-card-body{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:2px}.convo-card .row1{display:flex;justify-content:space-between;align-items:center;gap:8px}.convo-card .name{font-weight:600;font-size:14px;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;unicode-bidi:plaintext}.convo-card.unread .name{font-weight:700}.convo-card .row1-side{display:inline-flex;gap:5px;align-items:center;flex-shrink:0}.convo-card .time{font-size:11px;color:var(--muted);white-space:nowrap;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.flag-mark{color:var(--red);display:inline-flex}.follow-mark{color:var(--amber);display:inline-flex}.status-dot{width:7px;height:7px;border-radius:50%;display:inline-block;flex-shrink:0}.status-dot.st-open{background:var(--violet)}.status-dot.st-pending{background:var(--amber)}.status-dot.st-resolved{background:var(--mint)}.status-dot.st-snoozed{background:var(--border)}.status-dot.st-spam{background:var(--red)}.convo-card .row2{display:flex;gap:8px;align-items:center}.convo-card .preview{flex:1 1;font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;unicode-bidi:plaintext}.convo-card.unread .preview{color:var(--ink);font-weight:500}.unread-badge{min-width:18px;height:18px;border-radius:999px;background:var(--violet);color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;padding:0 5px;flex-shrink:0}.convo-card .row3{display:flex;gap:5px;align-items:center;margin-top:2px;overflow:hidden}.chip.mini{font-size:10.5px;padding:1px 8px}.convo-card .row3 .chip{display:inline-block;max-width:46%;min-width:0;overflow:hidden;text-overflow:ellipsis;line-height:1.6}.assignee-mini{width:20px;height:20px;border-radius:50%;background:var(--lavender-soft);color:var(--plum);font-size:9.5px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--border);flex-shrink:0}.thread{overflow:hidden;background:var(--bg);position:relative}.thread,.thread-empty{display:flex;flex-direction:column}.thread-empty{margin:auto;text-align:center;color:var(--muted);gap:9px;align-items:center;padding:24px}.thread-empty-art{width:64px;height:64px;border-radius:22px;background:var(--gradient);color:#fff;display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow)}.thread-empty-title{font-weight:700;color:var(--plum);font-size:17px}.thread-empty-sub{font-size:13px;gap:5px;justify-content:center}.thread-empty-sub,.thread-head{display:flex;align-items:center;flex-wrap:wrap}.thread-head{background:var(--surface);border-bottom:1px solid var(--border);padding:12px 20px;justify-content:space-between;gap:14px}.thread-head .who{display:flex;gap:12px;align-items:center;min-width:0}.thread-head .who .name{font-weight:700;font-size:16px;color:var(--plum);display:flex;align-items:center;unicode-bidi:plaintext}.thread-head .who .name .chip{font-size:10.5px;text-transform:capitalize}.thread-head .who .sub{font-size:12.5px;color:var(--muted)}.thread-controls{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.thread-controls select{padding:7px 10px;font-size:13px;border-radius:8px;max-width:170px}.seg{display:inline-flex;border:1px solid var(--border);border-radius:999px;overflow:hidden;background:var(--surface)}.seg button{border:none;background:transparent;font-family:var(--font);font-size:12.5px;font-weight:500;color:var(--muted);padding:6px 13px;cursor:pointer}.seg button.active{background:var(--violet);color:#fff;font-weight:600}.thread-msgs{flex:1 1;overflow-y:auto;padding:16px 24px 22px}.msg-day,.thread-msgs{display:flex;flex-direction:column;gap:10px}.date-sep{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:11.5px;font-weight:600;margin:6px 0 2px}.date-sep:after,.date-sep:before{content:"";flex:1 1;height:1px;background:var(--border)}.msg{max-width:min(680px,76%);border-radius:16px;padding:10px 14px 7px;box-shadow:var(--shadow-soft);animation:msgIn .18s ease}@keyframes msgIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.msg .msg-label{font-size:11px;font-weight:700;margin-bottom:6px;display:flex;gap:5px;align-items:center}.msg .msg-text{unicode-bidi:plaintext;white-space:pre-wrap;font-size:14.5px;overflow-wrap:break-word}.msg-in{align-self:flex-start;background:var(--surface);border:1px solid var(--border);-webkit-border-start:3px solid rgba(255,107,95,.55);border-inline-start:3px solid rgba(255,107,95,.55);border-start-start-radius:6px}.msg-out{align-self:flex-end;background:var(--violet-soft);border:1px solid #ddd6f8;border-start-end-radius:6px}.msg-meta{display:flex;gap:7px;align-items:center;justify-content:flex-end;margin-top:4px;font-size:10.5px;color:var(--muted);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.msg-meta svg{color:var(--mint)}.meta-accent{background:rgba(117,87,255,.1);color:var(--violet);border-radius:999px;padding:0 7px;font-weight:600}.msg-translation{margin-top:8px;background:var(--lavender-soft);border-radius:10px;padding:8px 11px;-webkit-border-start:2px solid var(--violet);border-inline-start:2px solid var(--violet)}.msg-sub-label{font-size:10.5px;font-weight:700;color:var(--violet);display:flex;gap:5px;align-items:center;margin-bottom:3px}.thread-foot{position:relative}.jump-pill{position:absolute;bottom:calc(100% + 10px);left:50%;transform:translateX(-50%);background:var(--plum);color:#fff;border:none;border-radius:999px;padding:7px 16px;font-family:var(--font);font-size:12.5px;font-weight:600;cursor:pointer;box-shadow:var(--shadow);z-index:5;animation:fadeUp .18s ease}@keyframes fadeUp{0%{opacity:0;transform:translate(-50%,6px)}to{opacity:1;transform:translate(-50%)}}.composer{background:var(--surface);border-top:1px solid var(--border);padding:12px 20px 16px}.composer-dock{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:8px}.dock-label{font-size:12px;font-weight:700;color:var(--violet);display:inline-flex;gap:5px;align-items:center;white-space:nowrap}.composer-dock select{padding:6px 9px;font-size:12.5px;border-radius:8px;max-width:190px}.composer-dock .seg button{padding:5px 11px;font-size:12px}.composer textarea{width:100%;min-height:66px;unicode-bidi:plaintext}.composer-row{display:flex;gap:10px;align-items:center;margin-top:10px;flex-wrap:wrap}.composer-row select{padding:8px 10px;font-size:13px;border-radius:8px}.composer-row .spacer{flex:1 1}.details{-webkit-border-start:1px solid var(--border);border-inline-start:1px solid var(--border);background:var(--surface);overflow:hidden}.details,.details-scroll{display:flex;flex-direction:column}.details-scroll{overflow-y:auto;padding:16px 14px;gap:12px;flex:1 1}.details-card{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);padding:14px}.details-contact{text-align:center;display:flex;flex-direction:column;align-items:center;gap:6px}.details-name{font-weight:700;color:var(--plum);font-size:15px;unicode-bidi:plaintext}.details-handle{font-size:12.5px;color:var(--muted)}.details-chips{display:flex;gap:6px;flex-wrap:wrap;justify-content:center}.details-title{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);display:flex;gap:6px;align-items:center;margin-bottom:9px}.details-row{display:flex;justify-content:space-between;gap:10px;font-size:12.5px;padding:3px 0}.details-key{color:var(--muted);flex-shrink:0}.details-val{font-weight:600;color:var(--ink);text-align:end}.details-spam{align-self:center;color:var(--muted)}.details-close,.thread-back{display:none}@media (max-width:1200px){.inbox.with-details{grid-template-columns:340px minmax(0,1fr)}.details{position:fixed;inset-block:0;inset-inline-end:0;width:300px;z-index:40;box-shadow:-14px 0 44px rgba(36,22,41,.18)}.details-close{display:inline-flex;position:absolute;inset-block-start:10px;inset-inline-end:10px;z-index:1}}@media (max-width:1100px){.inbox,.inbox.with-details{grid-template-columns:300px minmax(0,1fr)}}.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;border-radius:999px;padding:10px 18px;font-size:13.5px;display:flex;gap:8px;align-items:center;z-index:60;box-shadow:var(--shadow);animation:fadeUp .2s ease}.toast svg{color:var(--mint)}.toast-undo{background:transparent;border:none;color:#b7a5ff;font-weight:700;cursor:pointer;font-family:var(--font);font-size:13px;padding:0 2px}.shortcut-card{background:var(--surface);border-radius:var(--radius-lg);padding:24px 26px;max-width:440px;width:100%;box-shadow:0 30px 80px rgba(36,22,41,.4)}.shortcut-grid{display:flex;flex-direction:column;gap:8px;margin-top:12px}.shortcut-row{display:flex;gap:12px;align-items:center;font-size:13.5px}.shortcut-row .kbd{min-width:92px;text-align:center}.modal-backdrop{position:fixed;inset:0;background:rgba(36,22,41,.5);-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:grid;place-items:center;z-index:50;padding:24px}.modal{background:var(--bg);border-radius:var(--radius-lg);width:100%;max-width:680px;max-height:92vh;overflow-y:auto;box-shadow:0 30px 80px rgba(36,22,41,.4);padding:26px 28px}.modal h2{font-size:19px;margin-bottom:16px}.preview-block{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px}.preview-block .msg-label{font-size:10.5px;font-weight:700;letter-spacing:.12em;text-transform:uppercase;margin-bottom:7px;display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap}.preview-block 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